Google is in the package receiving business with a service called Bufferbox. Find out what it is and why you might use it.
Last year Google acquired a company
called Bufferbox which can be useful
for your business, or when interacting with other businesses such as buying
things online. Though it may be a niche service, it definitely seems to have
some interesting potential.
What is Bufferbox?
Bufferbox is a package
receiving/storage service (not to be confused with an actual shipping service
like FedEx). Recipients obtain the shipping address for a convenient Bufferbox
location by signing into www.bufferbox.com with their Google account and
selecting their desired destination.
For instance, let's say I work near
Judah Street in San Francisco and would like the laptop I ordered to be shipped
there. Bufferbox showed me the address information, hours, and reminders, as
you can see in Figure A.
Figure A
To ship my laptop to this Bufferbox
location on Judah Street I can simply provide the Name and Address details as
shown to the vendor when buying the laptop. Some retailer websites are even
integrated with Bufferbox so you can pick this option when you pay for your
wares; you will not have to sign into their site to manually retrieve the
address information.
Deliveries are shipped to a
centralized Bufferbox location and are transported then deposited into a secure
box in a free-standing kiosk. Recipients are emailed an unlock code they can
use to open the lockers and retrieve their packages (within three business
days). It seems to be totally self-service and is a similar arrangement to
Amazon Locker.
As the above reminder list shows,
permitted package sizes are 25" x 17" x 22" or smaller, and the
maximum package weight is approximately 65 lbs. However, if your package
exceeds these limits you can pick it up from a Bufferbox warehouse.
Why would I use Bufferbox?
Well, that's the interesting question,
isn't it? As a die-hard fan of the now-ended show "Breaking Bad," my
first reaction was to guess that Walter White might have used Bufferbox to ship
cash to his lawyer, Saul Goodman, for money laundering (note: not an
endorsement of using Bufferbox for any such purposes). Actually, the Bufferbox FAQ provides a lengthy list of prohibited items, making it clear this
is not a service to be abused for illegal purposes.
The attraction of Bufferbox is much
less nefarious, but more likely commonplace: if you live in an apartment
building with a small mailbox and aren't likely to be home when the postman
arrives (or you're worried about theft), you can have online purchases shipped
to Bufferbox. If your office mailroom is a Kafkaesque bureaucratic nightmare
which is prone to losing packages, you can use Bufferbox instead. Buying an
anniversary gift for your spouse and you don't want them asking questions about
the fancy box that arrived from such-and-such retailer? Bufferbox is the answer.
Headed to a location where Bufferbox kiosks are available and you need some
stuff sent there for your trip? Find a nearby Bufferbox location and get it
there.
These uses also apply to any customers
you may have with concerns about secure package delivery, of course - if you
are a merchant you could recommend this service to help facilitate transactions.
There is one caveat: if you are
receiving a package which requires a signature, Bufferbox is not the best
option.
Where is it available?
Therein lies the rub at present. Bufferbox
exists only in the Greater Toronto region (26 kiosks) and San Francisco (14
kiosks). This is similar to Google Fiber, which exists in Austin, TX, Kansas
City and Provo, UT. More locations should be added down the road, however. Considering
the fact Greater Toronto has a population over 5.5 million and San Francisco
has over 825,000
people, that's nearly 6.5 million who could
utilize Bufferbox services (not to mention travelers visiting these locations)
How much does it cost?
As of October, 2013 there is no cost
associated with using Bufferbox. This is likely to change, but there will be a
notification as such at least one month beforehand.
Where can I find out more?
The Bufferbox FAQ is the first place to start, and it contains all you need to know
about this simple but effective solution. You can also check out an introductory
(and funny) video and read the Bufferbox
Blog.
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